Frequently Asked Questions
1. Do you have cows at your dairy?
We are a dairy processing plant, so no cows are on the premises. We transport milk from Central Oregon farms to our creamery located in Redmond, Oregon. We then pasteurize it and create a variety of milk-based products including butter, cottage cheese, sour cream, and ice cream.
2. Where are your products sold?
You can find our products at local grocery stores like Fred Meyer's, Wal-Mart, Newport Market, Food 4 Less, Safeway, Albertson’s, Erickson’s Thriftway Stores, and Bi-Mart. Our products are also sold at local restaurants and businesses in Central Oregon.
3. Do you offer tours of the dairy?
While we cannot give tours to the public due to security regulations, you can learn more about the history and the journey from farm to table virtually in our Education Zone.
4. Are your ice creams gluten free?
Not all of our ice creams are gluten free.
Our gluten free ice creams include:
Vanilla, French Vanilla, Vanilla Bean, Chocolate, Death by Chocolate, Mint Chocolate Chip, Chocolate Peanut Butter, Strawberry, Strawberry Sundae, Huckleberry Marble, Mountain Blackberry, Dulce De Leche, Maple Nut, Rocky Road, and Peppermint Candy.
Please note that all products are produced on equipment that handles nuts, wheat, honey, eggs, soy and fruit.
5. Are your ice creams egg free?
French Vanilla is our only ice cream with eggs included in the ingredients.
6. Why do you use white jugs for your milk?
See our Milk & Cream page for more information about our white jugs.
7. What’s the difference between your organic milk and conventional milk?
Our organic line milk comes from an organic certified farm, Poland Dairy, located in Madras, Oregon. Eberhard’s is a certified organic processor under Oregon Tilth. The combination of these two certifications is what makes the milk organic. To learn more about Poland Dairy and its owners, check out our blog post here.
Our conventional milk also comes from local farms, but the difference is that these farmers do not have the organic certification. Eberhard’s has an agreement with each of these farmers, ensuring the cows’ well-being by not treating them with the growth hormone RBST. If you are interested in seeing one of the local conventional milk farms, you can check out Burk Dairy in our Educational Zone Video at minute 1:57. This milk is still the same great-tasting product that Eberhard's has been producing for nearly 70 years.
We are excited to provide our customers with both of these fresh, local options.